If you are having technical difficulties please email us at: candidate.njoynhelp@cgi.com or call us at 1-877-427-7717.
Candidate technical support - troubleshooting & FAQ's
1. I'm a first-time user. How do I begin?If this is your first time creating your candidate profile on this Web site, click on the "Career Profile" link. Enter your email address under then click "Create Profile." The profile page will appear for you to fill out. When you are finished filling out the profile page, click on the "Save" button at the bottom. Your profile will be saved and a system-generated password will automatically be emailed to you. The next time you log on you will be able to change your password. 2. I'm getting an "Incorrect Login Information" message.If you are trying to log on to your profile and are receiving the message "Incorrect Login Information," follow these steps:
Try the following if none of the above solutions have worked:
3. The site freezes on me or I receive a script error.Causes for freezes and script errors may be the following:
4. My session has expired. How do I reset the page?Your session will expire and you will lose any unsaved information if you spend 60 minutes on any page without saving or submitting information. You will get the message: "Your session has expired. Please login again." Click on career opportunities to start a new session. 5. I've created a profile but I haven't received my password.If you haven't received your password even though you've submitted your profile, check the following possible reasons:
Please contact us at webhelp.njoyn@cgi.com or 1-877-427-7717, Monday through Friday from 8 a.m. to 8 p.m. (ET), excluding holidays. 6. How do I upload my resume?In order to upload your resume to be part of your profile, please follow these steps:
You can overwrite your previous resume by uploading a file of the same name and format. Or you can upload a new resume with a different name and/or format. If you would like to remove old resumes, please contact us at webhelp.njoyn@cgi.com or 1-877-427-7717, Monday through Friday from 8 a.m. to 8 p.m. (ET), excluding holidays. 7. Do I need to create a profile to apply for a job?Yes. Click "Login" and enter your email address under "New applicant?". You'll be provided a quick form to fill out, including a place to specify your particular skills and a window in which to upload your resume. Once you've saved this profile, your password will be emailed to you. You can use this password to access your profile at any time. 8. Do I need to apply for a job to create a profile?No. Once you are at the "Career Opportunities" page, you will see a link labeled "Career Profile." Click on this to go to the login page and follow the steps for creating or updating your profile. 9. What are the technical requirements for using this tool?
For best results, please download the latest versions of Internet Explorer. Other browsers may also be used, but you may experience limited functionality. 10. Can I view only the most recent jobs that have been posted?Jobs appear in order from newest to oldest. The most recent jobs will always appear at the very top of the listings, whether or not they have been filtered. 11. Do I have to fill out a new application form every time I apply for a new job? Can I save my application form?A link to your profile is automatically created every time you apply for a position, so you only have to fill it out once. Please note that you are free to update your profile at any time. 12. Should I fill out all of my skills in the application form?The more skills you specify, the greater your chances of being appropriately matched when a database search is performed. |